From time to time parents or other members of the school community may need to approach the school in order to:
- discuss the progress or welfare of your own child
- express concern about actions of others students
- enquire about school policy or practice
- express concern about actions of staff.
It is therefore necessary to have procedures that will help solve problems as soon as possible so that a safe and harmonious school environment is maintained. The best results usually flow from working together.
These guidelines aim to:
- provide a guide so that concerns are dealt with in an open and fair manner
- ensure that the rights of students, staff and parents are respected and upheld
- support sensitivity and confidentialty
- help reach an agreed solution.
Concerns
The academic progress of your own child
Please contact your child's teacher directly by note, phone or at an appropriate time to discuss any issues.
The welfare of your own child
The appropriate action regarding the welfare of your own child are:
- for minor issues directly contact your child's teacher to clarify information
- for more serious concerns, contact office. State the nature of the concern and arrange a suitable time to talk with class teacher or appropriate staff member
- to convey information about change of address, telephone number, emergency contact, custody details, health issues etc. Please contact the office.
Action of other students
The appropriate action for other students are:
- contact the class teacher if there is a classroom problem
- contact the stage supervisor or principal for playground problems.
Actions of a staff members
The appropriate action is to contact the teacher directly in the first instance. On occasion, concerns may cause frustration and anxiety. At such times it is always important to organise a time to talk with school staff in an unhurried and confidential atmosphere.